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Lesson 7: Asking for Help and Directions

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Everyone gets lost sometimes. These few sentences turn a stressful moment into a short, friendly conversation.

How to use this lesson. Read each conversation aloud, slowly, two or three times. Do not worry about speed — clear is better than fast. Notice the expressions under each conversation, then try the practice at the end. If you can, read with a friend and take turns playing each person.

1. Stopping Someone Politely

Sam: Excuse me, can you help me?

Woman: Sure. What do you need?

Sam: I'm looking for the post office.

Woman: It's just around the corner.

Sam: Thank you so much.

Woman: You're welcome.

Useful expressionsExcuse me, can you help me?I'm looking for...around the cornerThank you so much.

2. Asking for Directions

Tourist: How do I get to the museum?

Local: Go straight, then turn right.

Tourist: Turn right at the lights?

Local: Yes. It's next to the bank.

Tourist: Got it. Thank you.

Useful expressionsHow do I get to...?Go straight.Turn right.next to the bankGot it.

3. I'm Lost

Maya: Excuse me. I think I'm lost.

Man: Where do you want to go?

Maya: This address.

Man: Ah, you're going the wrong way.

Maya: Oh no. Is it far?

Man: Ten minutes back that way.

Useful expressionsI think I'm lost.Where do you want to go?the wrong wayIs it far?

4. Asking About Distance

Guest: Is the station far from here?

Staff: No, it's quite close.

Guest: Can I walk?

Staff: Yes, about five minutes.

Guest: Perfect. Thank you.

Useful expressionsIs it far from here?quite closeCan I walk?about five minutesPerfect.

5. Taking a Bus

Passenger: Does this bus go to the city centre?

Driver: Yes, it does.

Passenger: How much is a ticket?

Driver: Two dollars.

Passenger: Can you tell me when to get off?

Driver: Of course.

Useful expressionsDoes this bus go to...?How much is a ticket?when to get offOf course.

6. Buying a Train Ticket

Traveller: One ticket to London, please.

Clerk: Single or return?

Traveller: Return, please.

Clerk: That's forty pounds.

Traveller: Which platform?

Clerk: Platform six.

Useful expressionsOne ticket to..., please.Single or return?Which platform?

7. Asking for the Toilet

Guest: Excuse me. Where's the toilet?

Staff: Down the hall, on your left.

Guest: Sorry, on the left?

Staff: Yes, past the lift.

Guest: Thank you.

Useful expressionsWhere's the toilet?Down the hall.on your leftpast the lift

8. When You Don't Understand

Ana: Sorry, I didn't catch that.

Man: I said turn left at the church.

Ana: Could you say it again, slowly?

Man: Turn... left... at the church.

Ana: Now I understand. Thank you.

Man: No problem at all.

Useful expressionsI didn't catch that.Could you say it again?slowlyNow I understand.

Words to know

looking fortrying to find
I'm looking for the post office.
straightnot turning left or right
Go straight.
lostnot knowing where you are
I think I'm lost.
fara long distance away
Is it far from here?
get offto leave a bus or train
Tell me when to get off.
returna ticket to go and come back
Single or return?
platformwhere you wait for a train
Which platform?
catchto hear and understand
I didn't catch that.

Quick practice

Complete each sentence with an expression from the lessons.

1. A: Excuse me, can you ________ me?
    B: Sure. What do you need?

2. A: How do I ________ to the museum?
    B: Go straight, then turn right.

3. A: Excuse me. I think I'm ________.
    B: Where do you want to go?

4. A: Is the station ________ from here?
    B: No, it's quite close.

5. A: ________ this bus go to the city centre?
    B: Yes, it does.

6. A: Sorry, I didn't ________ that.
    B: I said turn left at the church.

Show the answers

1. help   2. get   3. lost   4. far   5. Does   6. catch

Common mistakes

Not: Where is situated the museum?

Say: Where is the museum?

Keep it short. English puts the verb straight after where.

Not: Please, you can help me?

Say: Excuse me, can you help me?

Start with Excuse me, then the question. Do not start with please.

Not: I go down from the bus here.

Say: I get off the bus here.

The fixed phrase is get off a bus, train or plane.

Your turn

Imagine you are in a city you do not know. Say these five things aloud.

  • Stop a stranger politely and ask for help.
  • Ask how to get to the train station.
  • Ask whether it is far and whether you can walk.
  • Ask a bus driver if the bus goes where you want.
  • Say you did not understand and ask them to repeat slowly.

Quick review

Give directions out loud from your home to the nearest shop, in English, as if a stranger asked you. Use straight, left, right, past and next to. Being able to give directions makes understanding them much easier.

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